FAQ

After registering, you'll receive an email with a verification link. Click it to activate your account. If you don't receive it, check your spam folder or use the "Resend verification" option on the login screen.

On the login screen, click "Forgot your password?". Enter your email and you'll receive a reset link valid for 1 hour.

Currently it's not possible to change the account email. If you need to do so, contact soporte@mapaflow.com and we'll handle the change manually.

Yes. Mapaflow is available in 6 languages: Spanish, English, Portuguese, Catalan, Basque and Galician. You can change the language in Settings → Language.

The editor requires you to save manually by clicking the "Save" button or using Ctrl + S. Each save creates a new version in the history.

There is no defined version limit. Every time you save the diagram a new entry is created in the history. You can restore any previous version at any time.

Mapaflow does not currently support real-time collaborative editing. Only one person should edit the same diagram simultaneously to avoid data conflicts.

Individual and Enterprise plans have no node limit per diagram. The Free plan also allows unlimited nodes per diagram, but is limited to 3 diagrams in total.

Yes. When exporting as PNG you can choose between transparent or white background from the export panel.

PNG is a rasterised (pixel-based) image. SVG is vector-based and can be edited in design tools like Illustrator, Figma or Inkscape without loss of quality.

The watermark is automatically removed when you upgrade to the Individual or Enterprise plan. It cannot be removed while on the Free plan.

Yes. You can change the cycle from Settings → Plan. The change applies the annual price by prorating the remaining time in the current month.

Your processes are preserved. After cancellation, you continue to have access until the end of the paid period. Afterwards, the account switches to Free mode.

Yes. Individual and Enterprise plans include a free 14-day trial period. After that, the paid subscription activates automatically.

There are two possible reasons: (1) You don't have the Enterprise plan. The Global Map is exclusive to this plan. (2) The administrator has disabled map visibility from Settings → Global Map.

Yes, if they have the Enterprise plan and the administrator has not disabled the map. VISUALIZADORs with an Organisational group see all processes (some locked). With a Restrictive group they only see their group's processes.

No. Currently each user belongs to a single group.

Write to us at soporte@mapaflow.com. We respond within 24 business hours. For urgent issues, include "URGENT" in the email subject.

Mapaflow is currently a responsive web application. There is no native app for iOS or Android, although the web can be used from a mobile browser.

No. Mapaflow requires an internet connection to function, as diagrams are stored in the cloud.