Pre-sales and Proposal Development
Preparation, submission and follow-up of proposals through to contract signature.
Recruitment and Onboarding
Selection, hiring and integration of new professionals into the organisation.
Customer Support and Satisfaction
Handling of enquiries and complaints, and measurement of customer satisfaction.
Financial Management
Invoice issuance, tracking and collection, and budget control.
Purchasing and Supplier Evaluation
Purchase request, approval and reception, and supplier approval.
Personnel Administration
Administrative process for social security and internal systems registration.
Information Systems and Security
Registration, classification and resolution of IT incidents.
Annual Strategic Planning
Definition of corporate goals, KPIs and action plan for the year.
New Services and Market Development
Identification, validation and entry into new segments or geographies.
Context and Interested Parties
Analysis of the internal and external context and identification of the expectations of interested parties.
Risk and Opportunity Management
Identification, assessment and treatment of the management system risks and opportunities.
Performance Evaluation and Improvement
Internal audit, indicator monitoring, nonconformities and management review.
Marketing and Lead Generation
Demand generation and qualification of commercial opportunities.
Project Contracting and Planning
Contract formalisation, team assignment and preparation of the work plan.
Service Delivery and Handover
Delivery of the consultancy service, milestone control and handover to the client.
Document Control and Compliance
Control of documented information and regulatory compliance (GDPR, OHS).